Privacy Policy

1. Introduction

Welcome to Transformation with Olga ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Rapid Transformational Therapy (RTT) services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you voluntarily provide:

• Contact Information: Name, email address, phone number
• Appointment Information: Scheduling preferences, session notes, and therapy-related information
• Health Information: Information about your mental health, wellness goals, and therapy history that you share during sessions
• Payment Information: Billing details (processed securely through third-party payment processors)
• Communications: Messages, emails, or other communications you send to us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide RTT therapy services, schedule appointments, and communicate with you
• Treatment: To understand your needs, develop treatment plans, and provide personalized therapy sessions
• Administrative: To process payments, manage appointments, and maintain records
• Communication: To respond to inquiries, send appointment reminders, and provide follow-up care
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Website Improvement: To analyze website usage and improve user experience

4. Client Confidentiality

As a licensed RTT practitioner and hypnotherapist, I am committed to maintaining the strictest confidentiality regarding all client information. All therapy sessions and client communications are treated with the highest level of privacy and professional discretion.

Exceptions to Confidentiality: Information may be disclosed only in the following circumstances:

• When required by law or court order
• When there is a risk of harm to yourself or others
• With your explicit written consent
• For professional consultation (with identifying information removed)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Calendly: For appointment scheduling (subject to Calendly's privacy policy)
• Email Services: For communication purposes
• Payment Processors: For secure payment processing
• Website Hosting: For website operation and maintenance

All service providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes specified.

5.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure storage of client records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

Types of cookies we may use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and professional obligations)
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing your information
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Note: Some information may be retained as required by law, professional regulations, or for legitimate business purposes (such as maintaining therapy records for a specified period).

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Therapy records are typically retained in accordance with professional standards and legal requirements, which may vary by jurisdiction.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, such as Calendly for scheduling. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: